Can we customize the platform with our colors and logo?
Yes, and the customization is complete, not a logo stuck at the top left. We apply your logo, your palette, your typography and the graphics of the login screens, and the platform answers on your domain, for example training.yourdomain.com. Even the PDF certificates and the invitation, reminder and completion emails go out with your brand and from your sender. End users never see our name anywhere, which is why even our direct competitors in training use it.
Is it possible to export reports for joint inter-professional funds or inspections?
Yes. Access register with date and time, viewing minutes per user and per individual content, completion percentage, test results with score and attempts, list of certificates issued: everything exportable in CSV and PDF, filterable by period, course, user or group. One clarification that saves you a costly misunderstanding: accreditation with a joint inter-professional fund concerns the training body, not the software. The platform gives you the data in the format needed for reporting; the filing is submitted by your body or your advisor. If you tell us which fund you report to, we configure the export layouts on that template.
Do you also provide technical support and hosting?
Yes, that's the point of the managed mode. It includes hosting on dedicated infrastructure, platform updates, daily backups with periodic restore verification, availability monitoring and technical support for your administrators. If you prefer not to handle learners' requests internally, we also cover second-level support toward end users. Those with their own IT department can instead choose installation on their own infrastructure, leaving only application maintenance to us.
Can we bring the courses we already have?
Yes. SCORM and xAPI packages import directly and keep their tracking logic. Loose materials, such as videos, presentations and PDFs, we structure into modules and chapters during activation, adding tests where missing. If you're coming from another platform we can also migrate the history of views and certificates already issued, provided the source system allows exporting them: it's worth checking before canceling your current subscription, not after.
Are there user or storage limits?
We define the sizing at activation by looking at active users, video volume and concurrency at peak times. The fee depends on the infrastructure configuration and doesn't include fees per single access or per certificate issued, so cost doesn't become a reason to limit internal use. Capacity can be expanded at any time without service interruption.
How long until it's live?
With content already ready we start in one or two weeks: configuration, graphic customization, domain, course upload, import of user records and training for your administrators. If the courses still have to be built, time is dictated by content production, and in that case we can take care of it. The first thing we show you is in any case a trial environment with your brand already applied, so you evaluate something real instead of a screenshot.
Where is users' data stored?
On infrastructure in European data centers, with encrypted storage and tracked access. You remain the data controller and we operate as processor under Art. 28 GDPR, with written appointment and technical and organizational measures described in full. If you have stricter constraints, for example because you handle special-category data, installation can take place on private infrastructure or in the data center you indicate.